Farscape Development — Reach Your Goals Faster

Case Study Best Health

What were the challenges?

• With shared responsibility across a small team it was vital that people understood each other’s strengths and weaknesses in order to ensure that they were working effectively together
• Rapid growth meant that new people were coming into the team who needed to start performing as quickly as possible
• Distinct differences in communication styles and approaches to work meant that a lack of clarity sometimes existed between team members.  There was a need for a greater understanding of how to communicate effectively with each other in order to eliminate potential for misunderstanding
• With challenging sales targets to achieve, the MD wanted to invest in training that would develop people’s sales skills as well as focusing on attitudes and behaviours to ensure continuous high performance.

What happened?

Farscape developed a bespoke 3 month programme for the team which included individual profiling, group workshops and one to one coaching.  Each delegate had the opportunity to:

• Go on a personal journey to discover their own strengths and weaknesses (including psychometric profiling and feedback)
• Learn about different communication styles and when to apply them
• Develop an awareness of what happens during conflict for different people and how best to handle conversations when in conflict
• Identify personal values and drivers to help individuals understand themselves and others in order to work together more effectively
• Practice spin selling techniques in order to improve sales conversion rates
• Have one to one feedback about telephone selling techniques with personal action planning to improve performance

What were the outcomes?

The team now feel more confident when communicating with each as they have a greater depth of understanding about how each other works.  They are able to communicate effectively and know how to maximise sales opportunities.

The training programme designed by Farscape was tailored exactly to our needs.  The measure for me is whether results are long lasting and the great news is we’re still feeling the benefits months after the training began.  I am now planning the next phase of our training and have already recommended Farscape to other companies.”  Debbie Kleiner-Gaines – Managing Director, Best Health UK

 

Ongoing coaching is now being planned to build upon the success of this programme.